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Most Common Questions

If you have questions or needs please Email us.

Our customer support hours are: 
Monday-Friday 8am-5pm Pacific Time and we respond as quickly as we’re able.

If you have emailed and haven’t heard back within 24 hours, we genuinely have not received your message.
We respond to ALL messages we receive within 24 hours or less. Your patience during weekends/holidays is greatly appreciated.

We keep an eye on things on weekends/holidays but generally like to let our tiny team spend time with their families, so we may be a little slower to respond on those days.

An alternate way to reach us is to direct-message us through our Facebook page.

NOTE:
If you’ve ordered a gift certificate and have not received it, please check Spam, Junk, and Promotional folders.
If you don’t see it still, contact us we are more than happy to help!

US-based orders: The current order cutoff is December 10, 2018* to have your item by Christmas if you are within the the United States. We’re based in Las Vegas, NV.
*Images uploaded with orders must meet our image requirements. Images that do not meet image requirements will receive an email requesting retakes or may be rejected. Any retakes after Dec 11 are subject to delayed shipping.

International/Outside US: 
The current order cutoff is November 27, 2018 to have your item by Christmas. 
For fastest turnaround, make sure the photograph of your artwork meets our image guidelines. If it doesn’t, there will be delays with your order.

*GIFT CERTIFICATES*
If you’re not sure your order will make it or have missed the cutoff, go with an instant digital gift certificate!
You can print one of our print-at-home gift kits to make it more fun to give in-person, or you can send it anywhere in the world via email, instantly.

**IMPORTANT SHIPPING NOTICE**
While we can guarantee having your package to USPS for “by-Christmas” delivery, their handling of the package is beyond our control and on rare occasion, they do lose packages. If you’ve ordered by the cutoff and have not received your package, please email us: hello@picturethisclothing.com
We always do our very best to get these very special packages to you as swiftly as possible.

PRICES
All our human-sized garments (Dresses and T-shirts, youth and adult) are $49.00 USD each.

During checkout there are options to add-on matching items of the same design at discounted rates:
• matching 18″ doll size (add-on only): $25.00
• matching adult size: $45.00 (reg. $49.00)
• matching kid size: $45.00 (reg. $49.00)
All prices USD.

SHIPPING

For US-based orders: Flat $5.00 USD
Outside the US/International: Flat $15.00 USD
*Does not include customs/duty tax (see below)

We ship via USPS First Class and USPS First Class International.
Once we drop the packages off with USPS delivery is quite literally in their hands. You will receive a tracking number via email once the package has been scanned by USPS.

If you receive a shipping notification and have not received your package within 10 business days, please contact us. If you have not received your package and more than 30-days have passed since receiving your shipping notification, we’ll do our best to help, but the odds may not be ever in your favor.

If you need to make arrangements to have your item sent via another courier, please email us directly to discuss costs and options.

*CUSTOMS/DUTY TAX NOTE 
There may be additional fees with international customs/duty import tax. These are separate from our shipping costs and are the responsibility of the person receiving the parcel.
If you’re not sure, please check with your country’s international shipping policies to see if there may be additional costs so there’s no surprise.
Harmonization codes for reference:
Dresses: 6104.13
T-shirts: 6103.23 

Picture This Clothing is an experience that captures not only excitement of designing your own clothes using anything you can imagine, but the magic of seeing it brought to life as a keepsake that outlasts the wear of the garment!
 
HOW/WHERE TO START:
• Go to the home page of this website: picturethisclothing.com to choose & print out as many free T-shirt &/or Dress templates as you’d like. 
 
• When you have just the design you want, take a well-lit smartphone photo of the artwork and upload it to our website to place your order. 
 
• Please note Holiday Shipping dates indicated on the website for most current turn-around times.

Most orders that meet our image requirements are shipped inside of 10 days, but sometimes one-of-a-kind handmade items can present some surprises that cause them to take longer. We always do our best!

We ship worldwide, anywhere USPS International delivers.
Outside the US/International: Flat $15.00 USD for up to 3 items per parcel.
*Price does not include customs/duty tax (see below)

More Information:
• We ship via USPS First Class International. Once we drop the packages off with USPS, delivery is quite literally in their hands. 

• Our shipping expectations are set by combining our turn-around time + the timelines posted by USPS. 

• You will receive a tracking number once the package has been scanned by USPS. We receive the same exact tracking information that you receive through that link. 

• Please understand sometimes USPS loses packages from time-to-time. While our parcels are typically insured, the recovery process through USPS is very, very, very lengthy.

• While most orders arrive at their international destinations within 10-15 days of leaving our Las Vegas, NV office, some may take more than 30 days to complete their journey. This is not something we have any input in, or control over.

• If you need to make arrangements to have your item sent via another courier, please email us directly to discuss costs and options.

*CUSTOMS/DUTY TAX NOTE: 
There may be additional fees with international customs/duty import tax. These are separate from our shipping costs and are the responsibility of the person receiving the parcel.
If you’re not sure, please check with your country’s international shipping policies to see if there may be additional costs so there’s no surprise.
Harmonization codes for reference:
Dresses: 6104.13
T-shirts: 6103.23 

DRESSES:
We recommend ordering the same size you’d purchase from Target or similar department store.

T-SHIRTS:
Our t-shirts run small, we recommend sizing up one size from what you currently wear for a regular fit, size up two sizes for room to grow.

If you’re not sure about what size to order please email us. We’ll do our best to work with you and answer any/all questions up front so that sizing isn’t an issue.

These items are one-of-a-kind pieces of art, and non-returnable and non-refundable. If you order something and the fit is off please contact us within 30-days of receiving your order.

Here’s a short video we made about our dress sizes, which you may find helpful.

The design is duplicated front and back.
We do not offer separate front/back images at this time, that’s something we hope to do in the future, though!

A couple important notes with our t-shirts:

  • There will be some alignment variation in the collar and sleeves. We do not stamp artwork onto existing clothing, we print, cut, then sew each piece so that you’re getting full bleed, seam-to-seam printing. (We think it looks pretty awesome but sometimes different than expected).
  • The back of the shirt has the same artwork as the front, at a slightly larger scale. This will result in some cropping of some pieces. Please email us if you have any further questions. 

Here’s the link to our gift certificates.

In accordance with NV state law, our gift certificates have an expiration date printed directly beneath the Magic Code and Value. If you have an expired gift certificate, please email us within 30 days of the expiration date, we are more than happy to help you out. 

Please email us with any questions!

We indicate up to 30 days to ship all orders. We are currently busting our buns to get every US-based order placed by 11:59 pm PST on December 10, 2018 to you by Christmas per our lead time + USPS’s posted deadlines.

Most orders that meet our image requirements are shipped inside of 10 days, but sometimes one-of-a-kind handmade items can present some quality surprises that cause them to take longer. We always do our best!

You will get an email when the shipping label for your purchase has been scanned by the USPS. 

All orders are shipped via USPS First Class, unless you need to make rare/special arrangements with us. If you do, please email us

Wash and care details are located in the hem of our garments, near your child’s name.
They are:

  • – Machine wash cold
  • – Tumble dry low
  • – Iron medium heat
  • – Do not dry clean
  • – Do not bleach
  • – Wear with smile

Please email us if you have any further questions.

Please let us know at hello@picturethisclothing.com

Please check our return policy page.

If you received an email from us saying your package has shipped, we have handed it to USPS and it’s on its way!
While we want to get your order to you as soon as we can, once we deliver it to our shipping carrier the actual delivery date is beyond our control, arrival times are not guaranteed and shipping costs are non-refundable.

If you did not receive a tracking number please email us. We are more than happy to help you out.

Oh no! Here’s what to do:

1. You should have received a USPS tracking number in an email from us when your package shipped.

2. Please file a claim with USPS using your tracking number, then shoot us an email at hello@picturethisclothing.com letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

  • DO NO EVIL: If you have to ask if it’s OK to use, it’s probably not. Be safe and create something that’s 100% yours.
  • COLORS: While we do everything we can to match the colors of the original artwork, we cannot guarantee an exact color match.
  • MARKETING & PROMOTION: By creating one of our products, you’re giving us permission to use it in our marketing materials. We may share, but we are not obligated to share.
  • NO RETURNS: Because these are custom designs and cannot be resold, we do not accept returns.
  • If there is a concern or problem with your garment, please email us within 30 days of receiving your order. We are more than happy to help you out.
    If you do not agree with the Terms, do not proceed to access the Site or use the Services.

READ THE FULL VERSION OF OUR TERMS HERE

If you have additional questions please email us. We are more than happy to help you out.

Our dresses and t-shirts are made of a soft, lightweight poly-spandex blend fabric – looks/feels like a nice quality t-shirt material. It’s machine washable and since it’s already been touched by intense amounts of heat to get your artwork on it, there should be no discernible shrinkage to your garment. And, you can iron it at medium heat to keep it nice and smooth.

Wear / Last
The material is prone to “pilling” if the wash & care instructions are not followed and with extreme wash & wear. Follow wash & care instructions closely, and turn garment inside-out to wash for longest last of the garment.

It’s white – is it see-through?
If your design leaves a lot of white – yes – just like a light-weight white t-shirt it will be a bit see-through. If your design is dense in color and you eliminate the white of the paper in the template outline, the fabric becomes more solid and much less transparent.

We highly recommend you watch this video that offers as much insight into the fabric as we could fit in under 5 minutes.

Great question!
Here are some tips in written format. And here is a 90-second video with 5 helpful tips.

Our products are printed then hand-cut and sewn upon order, made right here in the good ol U.S.A. (Las Vegas, NV to be exact.) All our workers are of legal working age, and your products are packed with care in our Vegas-based Ship Shop.

Our fabric is also sourced and made in the USA (in South Carolina and/or California).

We definitely want to get into fundraiser/sponsorship territory, but still being a relatively new/young company, we’re not quite ready yet.

More questions?

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